TERMS & CONDITIONS
SERVICES PROVIDED BY
0800 REVERSE LIMITED
1. INTRODUCTION
0800 Reverse Limited (Company No. 3359963) of 20 Canning Place, London, W8 5AD, United Kingdom ("0800 Reverse") has elected to supply all its Services to users and customers by way of these standard terms and conditions of agreement (the "Standard Terms and Conditions").
A current version of the Terms and Conditions, together with a summary thereof (the "Summary"), is available on our website www.0800reverse.co.uk or may be obtained by contacting the 0800 Reverse Customer Service Centre on 08450779000 or via email at [email protected]. Copies in large print form or a language other than English are also available upon request. 0800 Reverse may vary the Terms and Conditions at any time without notice. The applicable version is the version published on our website or available from our Customer Service as at the date of the Call.
2. OUR SERVICE
0800 Reverse provides a number of Services which are accessible by either the National or International Numbers. The Services are described below.
2.1 National Reverse Charge Service
0800 Reverse provides the ability to receive reverse charge Calls and reverse charge messages as follows:
2.1.1 a person (the "Calling Party") calls 0800 Reverse using a designated number (the National Number if calling from within the United Kingdom or the applicable International Number if calling from outside United Kingdom) from a Standard Telephone Service, or a payphone service or most mobile services (the "Access Service") and requests 0800 Reverse to connect a Call from the Access Service to a specified telephone number (the "Specified Number");
2.1.2 the Specified Number cannot be a telephone number for services including Standard Telephone Services where the local loop is owned by a carrier other than BT, pagers, Freefone numbers, number translation service numbers (such as 0800 numbers), premium rate numbers (such as 090 numbers) or payphones;
2.1.3 0800 Reverse may in its absolute discretion accept the request and attempt to connect the Call;
2.1.4 you or the person answering the Call (the "Answering Party"), on a particular Fixed Service (the "Answering Service"), are asked by 0800 Reverse whether the Answering Party wishes to accept the Call;2.1.5 if the Answering Service is a Fixed Service and the Answering Party agrees to accept the Call, 0800 Reverse may make the connection between the Access Service and the Answering Service:
2.1.5.1 in circumstances where a connection is not possible, the Calling Party may be given the option, at 0800 Reverse's absolute discretion to record a message with 0800 Reverse for future delivery to the Specified Number or to request a different Specified Number;
2.1.5.2 should the Calling Party elect to record a message, 0800 Reverse may, in its absolute discretion, use its reasonable endeavours to deliver the message to the Specified Number. It is 0800 Reverse's usual practice to attempt to deliver a recorded message to a Specified Number a number of times between the hours of 6:00 am - 11:00 pm. 0800 Reverse has absolute discretion regarding the number of delivery attempts and the interval between delivery attempts.
2.2 International Inbound Reverse Charge Service
Callers from Australia, Canada, NZ, the USA and the majority of Europe and Asia may make a reverse charge call to most Standard Telephone Services in the United Kingdom by dialling the applicable International access number. A full list of the International Numbers including alternate numbers, are set out in Appendix 2. The process for initiating and completing an International Reverse Charge Inbound Call is similar to that for the National Reverse Charge Service as set out in clauses 2.1 above.
2.3 International Outbound Reverse Charge Service
0800 Reverse offers access to international outbound reverse charge calls from most Standard Telephone Services in the United Kingdom to certain fixed lined telephones in certain foreign countries. To access this Service, a calling party dials a National Number and requests the operator to make a reverse charge call to a requested international number. Such requests are generally handled by an International Operator and the calls are terminated on and charged by the Call Recipient's Service Provider in the applicable country.
2.4 Credit Card Calling Service
A Caller may elect to make an international call outbound from or inbound to the United Kingdom by charging the call charges to the Caller's Credit Card. The Country access numbers for such calls are set out in Appendix 2. The Credit Card service is outsourced to and provided by BBG Limited or its affiliated companies ("BBG") (see contact details in section 7 below).
3. CALL CHARGES
3.1 For National and International Inbound Reverse Charge Service
3.1.1 The Call Charges applicable for use of our National Reverse Charge Calling Service and our International Inbound Reverse Charge Service are set out in Appendix 1. 0800 Reverse may vary the call charges from time to time in its absolute discretion. The Call Charges notified to you on the website or accessible via our Customer Service as at the date of the Call is the applicable charge. 0800 Reverse will not back date any changes in price.
3.1.2 0800 Reverse does not charge the Calling Party. Carrier charges and/or surcharges from hotels, mobile phones and payphones may however apply to the Calling Party.
3.1.3 You must pay the Call Charges for the provision of the Service. Call Charges will apply from the time when the Answering Party accepts the Call and will continue until such time as the Call is terminated. Alternatively, in the event you receive a message as referred to in section 2.1.4, Call Charges will apply from the time that the Answering Party accepts the message.
3.1.4 0800 Reverse's records are sufficient evidence of the amount payable by you unless they are shown to be incorrect.
3.2 For International Outbound Reverse Charge Service
0800 Reverse does not charge the Call Recipient or Calling Party for the International Outbound Service. Carrier charges and/or surcharges from hotels, mobile phones and payphones may however apply. Call charges incurred by the Call Recipient will be calculated and billed to the Call Recipient by the applicable local telecommunications carrier and are payable by the Call Recipient in accordance with that carrier's standard billing procedures.
All enquiries relating to the International Outbound Service, including those relating to pricing and billing, or customer complaints should be directed to the Call Recipient's local carrier.
3.3 Credit Card Calling
Charges for calls made by Credit Card are set, and varied from time to time, by BBG. For information on charges applicable to Credit Card calls, please contact BBG on 0800 COLLECT (0800 2655328) from within the United Kingdom, or by calling the country specific international operator from other Countries, or emailing: [email protected].
The person contractually responsible for the Credit Card used to pay for the Credit Card calling service (the "Credit Card Holder") is responsible for paying the charges in accordance with the terms of their Credit Card statement and underlying contract.
4. BILLING
4.1 For National and International Inbound Reverse Charge Service
4.1.1 BT or your provider of Electronic Communications Services may provide billing services to 0800 Reverse for Calls connected using the Service and for messages accepted using the Service.
4.1.2 BT or your provider of Electronic Communications Services may print on your bill the phone number of the Calling Party. The Calling Party acknowledges and agrees to the number of the Standard Telephone Service or payphone the Calling Party is calling from being printed on the bill and agrees to use the Service on this basis.
4.1.3 The Call Charges will be billed to you and payable by you within the times required by BT or your provider of Electronic Communications in accordance with their standard billing procedures.
4.1.4 BT or your provider of Electronic Communications Services is not responsible for any enquiries in relation to our Service.
4.1.5 All enquiries, including those relating to pricing and billing, or customer complaints should be directed to the 0800 Reverse Customer Service Centre on 0845 0779000. The opening hours for the 0800 Reverse Customer Service Centre are Monday to Friday 9:00 am - 5:30 pm excluding public holidays.
4.2 For International Outbound and Credit Card Calling
Billing for International Outbound Calls is the responsibility of the Call Recipient's telecommunications carrier. For Credit Card calling, billing is handled by the Credit Card provider and in accordance with the applicable contract between the Credit Card provider and the Credit Card Holder.
5. VALUE ADDED TAX (VAT)
5.1 If Value Added Tax ("VAT") is imposed on any supply made by 0800 Reverse pursuant to these Standard Terms and Conditions, you must pay, in addition to any consideration payable, or to be provided by you under these Standard Terms and Conditions for the supply, an additional amount calculated by multiplying the prevailing VAT rate by the consideration for the relevant supply payable, or to be provided, by you under any other clause in these Standard Terms and Conditions.
5.2 In these Standard Terms and Conditions, two amounts will be displayed for all Call Charges where VAT is applicable:
(a) The first is the Call Charge without VAT. This Call Charge will be used to calculate the individual items listed on your bill; and
(b) The second is the indicative Call Charge including the VAT. This Call Charge is not used in the calculation of total charges but is displayed here to give an indication of the charge you may actually pay for individual items when VAT is calculated and added.
5.3 The Call Charges and any other charges payable by you to 0800 Reverse in relation to the Service are generally listed on the bill without VAT. These amounts are generally totalled (or subtotalled) on the bill and the VAT is then calculated and added separately. Due to rounding, differences may arise between the VAT inclusive amount in the Standard Terms and Conditions and the total charges calculated on the bill using the VAT exclusive price plus the prevailing VAT rate.
5.4 Any discounts applicable will be calculated on the charge without the VAT.
5.5 In some cases, advertised prices may be rounded up.
6. YOUR OBLIGATIONS
6.1 You agree to acquire from 0800 Reverse the Services on the terms and conditions set out in this Terms and Conditions. 0800 Reverse agrees to provide the Service to you at its absolute discretion and subject to these terms and conditions.
6.2 You must use, and ensure that third parties use, the Services in accordance with these terms and conditions.
6.3 You are responsible for all applicable charges for use of any Service whether such Calls were accepted by you or another person with or without your knowledge or consent.
6.4 You are responsible for the Calling Party's use of the Service. You will indemnify, and will keep indemnified, 0800 Reverse in relation to the Calling Party's use of the Service and for any other claim made by or on behalf of the Calling Party against 0800 Reverse in relation to the Service including without limitation, to any other claim made by or on behalf of a Calling Party that the Calling Party's call, or any message recorded by the Calling Party, was not accepted by the Answering Service or was not delivered to the Specified Number by 0800 Reverse or was not connected by 0800 Reverse.
6.5 If the Service, or associated Services, are suspended or cancelled, you will remain liable for changes and liabilities incurred before the suspension or cancellation.
6.6 You must not, and ensure that third parties (including the Calling Party) do not, use the Service to transmit any defamatory, offensive, abusive, indecent, menacing, illegal or hoax material or other material that would otherwise constitute a breach of any duty or obligation owed to 0800 Reverse or any third party. You must also not, and ensure that third parties (including the Calling Party) do not, use the Service to interfere with calls made by any person or tamper with the Service in any way. You indemnify and shall keep indemnified 0800 Reverse against all claims, costs, loss, expenses or injuries arising in relation to a breach of this clause.
6.7 When using any Service, you must comply with, and ensure others comply with, all laws, regulations, codes or determinations or any other requirements of any government or statutory authority.
7. CUSTOMER ENQUIRY AND DISPUTE RESOLUTION
7.1 All enquiries, complaints and compliments regarding our Services (other than the Credit Card Service) should be directed to the 0800 Reverse Customer Service Centre on 0845 0779000 which is open Monday to Friday 8:00am to 5:00pm, excluding public holidays, or via email to [email protected].
7.2 0800 Reverse will attempt to resolve all simple queries that are handled by telephone whilst the customer is on the line. 0800 Reverse will attempt to resolve other simple queries received via the 0800 Reverse website or via email by close of business on the next business day. 0800 Reverse aims to resolve 90% of complex enquiries within 48 hours of the query being lodged and the remaining 10% 0800 Reverse aims to resolve within 4 business days. If you believe your query has not been satisfactorily handled, then you may contact the Communications and Internet Services Adjudication Scheme at www.cisas.org.uk.
7.3 0800 Reverse at its absolute discretion, may agree to rebate in part or full charges in certain circumstances. Where it agrees to do this, 0800 Reverse will arrange for the appropriate credit to appear on your telephone bill.
7.4 All enquiries and complaints regarding Credit Card calling service or charges should be directed to BBG as follows:
- Tel:
- From within UK - 0800 2655328
From other countries - call the country specific international operator - Email:
- [email protected]
- Postal:
- BBG Communications, Inc.
1658 Gailes Blvd., Suite B
San Diego, California 92154 - Tel.:
- (619) 661-6661
- Fax.:
- (619) 710-1442
8. YOUR PERSONAL INFORMATION
0800 Reverse and its affiliated companies treat all personal information with privacy and respect and in accordance with the law. A copy of 0800 Reverse Privacy Policy is available at www.0800reverse.co.uk/privacypolicy or by calling the 0800 Reverse Customer Service Centre.
For information concerning privacy of your Credit Card calls, see www.bbgusa.com/safeharbor.pdf or call BBG Privacy Officer at (+1 619) 661-6661.
9. QUALITY AND AVAILABILITY OF SERVICE
9.1 It is technically impractical to guarantee any Service will be free of fault or error or that there will always be sufficient capacity to connect and carry all Calls or messages attempted using the Service. 0800 Reverse undertakes to provide the Service using the reasonable care and skill of a competent carriage service provider, but may be subject to failure by our suppliers to deliver capacity.
9.2 Apart from some geographical limitations, you also acknowledge that some Services are not available to Fixed Services where the local loop is owned by a carrier other than BT and to some Cellular Mobile Services and in other limited circumstances. For further information on these circumstances, you may contact the 0800 Reverse Customer Service Centre on 0845 0779000.
9.3 The Service is not available from all destinations outside the United Kingdom.
9.4 0800 Reverse may suspend or terminate any Service at any time and for any reason without liability to you, the Calling Party or any third party.
9.5 Despite any other provision of these terms and conditions, to the extent permitted by law, 0800 Reverse will not be liable to you, or any person claiming through you, in contract, tort or otherwise (including negligence) for any loss or damage arising from suspension or termination of the Service or any faults arising in any Service.
9.6 0800 Reverse will not be liable to provide the Service to you if it becomes impracticable to do so because of any cause beyond 0800 Reverse's reasonable control, including without limitation acts of God, civil disorder or war, acts of terrorism, international, national or local emergency, adverse weather conditions, accident, industrial dispute, materials or labour shortage, outages in telecommunications networks, law or regulation, or acts or omissions of other carriers or providers of Electronic Communications Services or any other authority or third person.
10. LIMITATION OF LIABILITY
10.1 You use the Services at your sole risk. 0800 Reverse does not warrant that any Service will be uninterrupted or error-free.
10.2 To the extent permitted by law 0800 Reverse excludes all liability to you or any other person claiming through you for any cost, loss, liability or damage arising (whether in contract, tort, under statute or otherwise) out of 0800 Reverse's performance or failure to perform or delay in performing its obligations (including as a result of negligence) under these terms and conditions including, but not limited to, liability:
10.2.1 for any economic, indirect or consequential loss (including but not limited to any loss of profits or loss of business); or
10.2.2 arising from the acts or omissions of any carrier or carriage service provider other than 0800 Reverse, or from failure of, or default in any other service, other networks, facilities or equipment of any carrier or provider of Electronic Communications Services comprised in the Service.
10.3 To the extent that 0800 Reverse does have some liability to you at law which cannot be excluded, the total liability of 0800 Reverse to you or any person claiming through you for any cost, loss, liability or damage arising out of the failure of any Service due to 0800 Reverse's performance of, or failure to perform, its obligations under these Terms and Conditions and including as a result of any act or omission of 0800 Reverse, whether in contract, tort, statute or otherwise, is limited, to the extent permitted by law, at 0800 Reverse's option to:
10.3.1 in the case of goods, repairing or replacing the goods, or supplying equivalent goods, or paying the cost of doing any of these; or
10.3.2 in the case of services, supplying the services again or paying the cost of doing so.
You indemnify and shall keep indemnified 0800 Reverse against any cost, loss, liability or damage arising (whether in contract, tort, under statute or otherwise) directly or indirectly, as a result of or in connection with the actions or omissions of any other person in relation to use of any Service with or without your knowledge or consent.
10.4 If you breach this Terms and Conditions, you are liable to 0800 Reverse for its costs (including all legal costs) in exercising its rights in relation to the breach.
11. MISCELLANEOUS
11.1 A person who is not a party to these Standard Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Standard Terms and Conditions but this does not affect any right or remedy of a third party which exists or is otherwise available apart from that Act.
11.2 0800 Reverse may vary or cancel the Terms and Conditions in accordance with relevant telecommunications laws.
11.3 If any of part of these terms and conditions is void or unenforceable, they are taken to be removed and no longer form part of this Terms and Conditions. The remaining terms and conditions will continue in full force and effect.
11.4 Cancellation of any Service does not affect the provisions in the Terms and Conditions regarding limitation of liability and indemnity.
11.5 These Terms and Conditions contains your and 0800 Reverse's entire understanding and agreement relating to the Services.
11.6 These Terms and Conditions is governed by and construed in accordance with the laws of England.
12. DEFINITIONS
Defined terms used throughout this Terms and Conditions have the following meanings.
- Access Service
- has the meaning as set out in clause 2.1.
- Answering Party
- has the meaning as set out in clause 2.1.
- Answering Service
- has the meaning as set out in clause 2.1.
- Call
- means a telephone call made using the Service and includes messages made and accepted using the Service.
- Call Charge/s
- are the charges applicable for a Call, as provided for in Appendix 1.
- Charge Cap
- means the maximum charge for a Call as described in Appendix 1.
- Calling Party
- has the meaning as set out clause 2.1.
- Call Rate
- is the timed rate at which a Call is charged. The Call Rate is fixed per Call Block and is dependent on whether the Call is classified as a Home Area Call, a Community Call, a Long Distance Call, a Mobile Originated Call, a Mobile Terminated Call or an International Inbound Call.
- Connection Charge
- means the fixed charge payable for connection of a Call and is further described in Appendix 1.
- Country/ies
- means those countries (excluding the United Kingdom) from which 0800 Reverse can supply the Reverse Charge Service, including those countries listed in the table in Appendix 2 and via the corresponding telephone numbers listed in the same table in Appendix 2. 0800 Reverse may at any time vary those countries from which the Service can be accessed and those corresponding telephone numbers.Credit Card means the following credit cards: visa card, mastercard, American Express and Diners Club.
- Credit Card Holder
- has the meaning provided in clause 3.3.
- Duration Cap
- means the maximum length of a Call between connection and disconnection of a Call as described in Appendix 1.
- Electronic Communications Network
- means:
(a) a transmission system for the conveyance, by the use of electrical, magnetic or electro-magnetic energy, of Signals of any description;
(b) such of the following as are used, by the person providing the system and in association with it, for the purpose of conveyance of the Signals:
a. Apparatus comprised in the System;
b. Apparatus used for the switching or routing of the Signals; and
c. Software and stored data.
- Electronic Communications Services
- means any service consisting in, or having as its principal feature, the conveyance by means of an Electronic Communications Network of Signals, except in so far as it is a Content Service.
- Fixed Service
- means a Standard Telephone Service operating within the United Kingdom that is not a cellular mobile service.
- International Inbound Call
- means a Call made from an Access Service located in a Country and to an Answering Service in the United Kingdom.
- International Outbound Call
- means a Call made from an Access Service in the United Kingdom to an Answering Service in a Country.
- International Number
- means the relevant telephone number that provides access to the Service from a Country. 0800 Reverse may at any time vary those countries from which the Service can be accessed and those corresponding telephone numbers.
- National Number
- means the following telephone number 0800 738 3773, which has the alpha-numeric translation "0800REVERSE".
- Resale Customer
- means a person who acquires Resale Services from a Resale Service Provider.
- Resale Services
- means telecommunications services that are provided by Telstra to a Resale Services Provider pursuant to a Carriage Service Provider Resale Supply Agreement between Telstra and that Resale Services Provider.
- Resale Services Provider
- means a telecommunications carriage service provider that acquires services from Telstra pursuant to a Carriage Service Provider Resale Supply Agreement between Telstra and that carriage service provider.
- Service(s)
- means the service or services described in clause 2.
- Specified Number
- has the meaning as set out in clause 2.1.
- Standard Telephone Service
- means the provision to end-users at fixed locations of a service for the originating and receiving of national and international calls including voice telephony services and includes standard telephone services in the United Kingdom.
- Timed Charge
- has the meaning as set out in Appendix 1.
- You and Your
- means the person using the Service (other than the Credit Card service) who is contractually responsible for the Specified Number, and, for Credit Card Calls, the Credit Card Holder.
APPENDIX 1 - CALL CHARGES
1 Call Charges for National Reverse Charge Calls
Charges for Calls made through the 0800 Reverse National Reverse Charge Calling Service are made up of the following two components:
(a) a Call Connection Charge, which is a fixed amount for each Call and includes up to 30 seconds of conversation time; and
(b) a Call Charge based on the type of line from which the Call was made and the duration of the Call.
There is a maximum Call duration cap of 45 minutes.
A message charge applies for accepting a message delivered by 0800 REVERSE which is a fixed amount for each message.
1.1 For Calls from Ordinary Domestic Residential and Business Lines and from Payphones
(a) Call Connection Charge
The Call Connection Charge is £2.962 excluding VAT (£3.406 including VAT) and includes up to 30 seconds of conversation time.
(b) Call Charge
Charges are for each 30 seconds or part thereof after the first 30 seconds are as follows:
| Operative Date | Charges in pence for each 30 seconds or part thereof after the 1st 30 seconds. | |
|---|---|---|
| Excl Vat | Incl Vat | |
| 01.12.2008 | 42.55 | 48.93 |
1.2 For Calls from Mobile Phones*
(a) Call Connection Charge
The Call Connection Charge is £3.395 excluding VAT (£3.904 including VAT) and includes up to 30 seconds of conversation time.
(b) Call Charge
Charges are for each 30 seconds or part thereof after the first 30 seconds are as follows:
| Operative Date | Charge in pence for each 30 secondsor part thereof after the 1st 30 seconds | |
|---|---|---|
| Excl Vat | Incl Vat | |
| 01.12.2008 | 51.06 | 58.72 |
*Some mobile networks may charge the Caller for a call to 0800 REVERSE.
1.3 Message ChargesThe Message Charge is £1.99 excluding VAT (£2.289 including VAT) per message accepted.
2 Call Charges for International Inbound Reverse Charge Calls
Call Charges for International Inbound Calls are as per those set by BT and as stated in the following BT website:
3 Call Charges for International Outbound Reverse Charge Calls
Charges for International Outbound Reverse Charge Calls are dependent upon the location of the Access Service and are charged at the rates published by your service provider. Charges for International Outbound Reverse Charge Calls may vary for different service providers. To clarify the applicable charges, please contact the service provider of your Standard Telephone Service.
APPENDIX 2 - INTERNATIONAL NUMBERS
| Country with access to Service* | International Number* | |
|---|---|---|
| Austria | 00 | 8000 738 3773 or 0800 293570 |
| Belgium | 00 | 8000 738 3773 |
| Canada | 011 | 8000 738 3773 or 1866 2811863 |
| China | 00 | 10800 1400532 |
| Denmark | 00 | 8000 738 3773 |
| Fiji | 008 002518 | |
| Finland | 999 | 8000 738 3773 |
| France | 00 | 8000 738 3773 or 0800 917380 or 0800 738 377 |
| Germany | 00 | 8000 738 3773 or 0800 1815778 |
| Greece | 00800 125910 | |
| Hong Kong | 001 | 8000 738 3773 or 800 966444 |
| Indonesia | 08001 738377 or 00180 30113080 | |
| Ireland | 00 | 8000 738 3773 or 1800 457017 |
| Israel Bezeq Barak |
014 013 |
8000 738 3773 8000 738 3773 |
| Italy | 00 | 8000 738 3773 or 800 780890 or 800 738 377 |
| Japan KDD IDC Telcom |
001 0061 0041 |
8000 738 3773 or 00531 252002 8000 738 3773 or 00531 252002 8000 738 3773 or 00531 252002 |
| Korea South Telcom Dacom Onse |
001 002 008 |
8000 738 3773 8000 738 3773 8000 738 3773 |
| Malaysia | 00 | 8000 738 3773 or 1800 803455 |
| Netherlands | 00 | 8000 738 3773 or 08000 231171 |
| New Zealand | 00 | 8000 738 3773 or 0800 738377 |
| Norway | 00 | 8000 738 3773 |
| Philippines | 00 | 8000 738 3773 or 1800 11141354 |
| Portugal | 00 | 8000 738 3773 |
| Singapore | 001 | 8000 738 3773 or 800 6163037 |
| South Africa | 09 | 8000 738 3773 or 0800 990895 |
| Spain | 00 | 8000 738 3773 or 900 961682 |
| Sweden | 009 | 8000 738 3773 |
| Switzerland | 00 | 8000 738 3773 or 0800 564240 |
| Taiwan | 0080 615117 | |
| Thailand | 00180061350247 | |
| United Kingdom | 00 | 8000 738 3773 or 08000 738377 |
| United States of America | 011 | 8000 738 3773 or 1866 7810269 |
* 0800 Reverse may at any time vary the countries or the International Numbers from which the Service may be accessed.
